Refund Policy

Refund and Cancellation Policy

At Softzera, customer satisfaction is our top priority. We evaluate refund and cancellation requests for digital products and services under the following conditions.

1. Refunds for Digital Products

Digital products (software licenses, digital content, downloadable files) are generally non-refundable after delivery due to their nature. However, refund requests may be considered in the following cases:

• The product does not have the features described
• The product cannot be used due to a technical error
• The purchase was made accidentally (if the product has not yet been delivered)

2. Service Cancellations

For service purchases, full refunds are provided for cancellation requests made before the service begins. For cancellations after the service has started, a deduction proportional to the completed work will be applied.

3. Refund Process

You must submit your refund request within 7 days of the purchase date via the contact form or email. After your request is reviewed, you will receive a response within 3-5 business days.

4. Refund Method

Approved refunds are processed using the same payment method used for the original purchase. Refund processing times are 5-10 business days for bank transfers and 7-14 business days for credit card payments.

5. Contact

For refund and cancellation requests, please visit our contact page or send us an email directly.